Thursday 14th MAY 2026
Staying Out Of The Race To The Bottom
ABOUT THE SESSION
No matter where you are in business today, there is nothing your business is doing right now that you can’t add more Wow too. The most successful, stable and profitable businesses understand the Moments that Matter to the customer and position the business to be on point and on time for every Wow moment, every time. How can you create an experience instead of just providing a service and how can you position your value offer to create an unpaid, proactive salesforce that recommends you to others and never asks for commission?
- 11:00am - 12:00pm
- THURSDAY 14TH MAY
10 KEY SKILLS THAT SET SUCCESSFUL LEADERS APART
ABOUT THE SESSION
People love leaders, but they will only ever tolerate a manager. They willingly work for the leader with their blood, sweat and years, but they only work for the manager for their money. People will always follow a leader who can articulate a compelling vision, but having done that, what happens next and how do they embody that every day? What are the key skills that successful leaders have that managers don’t, and how can we take those skills onboard to grow ourselves, our team and our business?
Key Takeaways:
– The 10 skills that today’s successful leaders have mastered
– How to lead a team instead of managing people or just coping on your own
– How to remain certain in times of uncertainty
– How to create excellence, be excellent and nurture it in others
– Understanding how successful leaders are inspire people everyday
- 1:00Pm - 2:00pm
- THURSDAY 14TH MAY
ADAS in the Real World - Validate, Don’t Guess
ABOUT THE SESSION
Turn the ADAS Code of Conduct into shop-floor practice. This fast-paced session turns the ADAS Service & Repair Industry Code of Conduct into a practical workflow you can use on Monday.
Learn when to validate vs calibrate, the five touchpoints that most affect ADAS (glass, tyres/alignment, suspension/ride height, body/structure, software), and the minimum documentation that keeps you protected.
- 3:00Pm - 4:00pm
- THURSDAY 14TH MAY
JASON TREWIN
I-CAR AUSTRALIA
FRIDAY 15th MAY 2026
Threats & Opportunities In The Collision Repair Industry In 2026 And Beyond
ABOUT THE SESSION
This forward-looking session explores the major forces reshaping the collision repair industry and what they mean for repairers, business owners, and industry leaders. It examines the macro trends influencing the market, the changing workforce, and how technology disruption — including robotics and smart equipment — is redefining repair processes and expectations. The session also unpacks the evolving role of insurers, shifting consumer behaviour, and rising customer expectations. Most importantly, it identifies the strategic opportunities where proactive, well-prepared operators will gain advantage, alongside the key threats facing businesses that fail to adapt to an industry undergoing rapid and irreversible change.
- 11:00am - 12:00pm
- FRIDAY 15TH MAY
How to Make Yourself Redundant
ABOUT THE SESSION
Can you imagine creating the moment — the moment when it dawns on you that they don’t need you anymore. In fact, you’re the one getting in their way now. You’re already aware you haven’t been the smartest one in the room for a while, but now the team is aligned, engaged, and excellence is the standard. They already ‘own’ it. Finally, the business can give you the time you’ve been craving… but how can you create that in your business?
- 3:00pm - 4:00pm
- FRIDAY 15TH MAY
SATURDAY 16th MAY 2026
From Start-Up To Exit - Understanding The Business Lifecycle
ABOUT THE SESSION
Spoiler alert! Sooner or later, you are going to exit your business. It will either be on your terms or someone else’s…. but your way will always be better. We’ve all heard the “Yeah, I’m going to be out in 3 years” and “Yeah I was retired, but I’m back now” line. The fact is, they had a dream, not a plan. Why didn’t they have a plan? Because they didn’t know how to plan for what was coming next. We all know the person that exited once, exited well and exited with a much higher multiple value, while also leaving a positive legacy. But how do you do that?
- 12:00pm - 1:00pm
- SATURDAY 16TH MAY
